|Workqueue design to provide effective working for Back Office|
The client had a number of back-offices whose job was to validate requests for projects or budgetary changes to projects and complete the relevant approval details prior to approval. They wanted the capability to know which requests to work on in a priority and status order for their particular part of the organisation.
A portlet was created which gave the user drill downs on the request and allowed default filters and security to handle which requests were made visible on their workqueue.
Throughput and organisation of work for validation and approval is enhanced to provide a streamlined approach to performing work within Project Offices.