|ITSM Clarity Connector|
How can you quickly realise business value from a fully integrated PPM & ITSM Enterprise Solution?
The ITSM Clarity Connector takes two of the market leaders, CA Clarity PPM & BMC ITSM, and seamlessly integrates the data flow between the two. The out of the box functionality enables organisations to benefit from a complete EITM solution within days rather than months and provides a robust foundation for future integrations.
A PPM system is typically used to manage strategic and tactical demand within the business and a Service Management system is used to manage the demand coming from incidents that occur with systems managed by IT, with larger changes requiring the setup of a project to deliver the change. However stakeholders require accurate costs and delivery timescales, which require coordinated project and resource planning. By providing a single system of record for IT project portfolio decisions, investment decisions, resource based optimizations of the portfolio, budgeting and forecasting, best practice methodologies and time tracking, IT efficiencies are improved.
The primary objective of this integration is to enable the operation of the Change Management process within BMC ITSM, and enable the management of your services, projects, products, people and financials within CA Clarity PPM.
The ITSM Clarity Connector enables the automatic generation of BMC ITSM initiated change driven projects within CA Clarity PPM and the update of the linked Change Requests within BMC ITSM on the progress of the project in its lifecycle. As the connector operates in real time a Change Manager can be confident that when they review a change in BMC ITSM they are reviewing the most up to date information.